{"verdict":{"schema":"upbutler.upstream-status/v1","service":"twilio","name":"Twilio","verdict":"proceed","status":"degraded","reason":"SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand","retryAfterSec":null,"caveat":"degraded","incident":{"title":"SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand","url":"https://status.twilio.com/incidents/0mtly7m1pnq6","startedAt":"2026-10-10T03:43:15.525Z","impact":"minor"},"components":[{"name":"MMS Long Code, North America","status":"degraded"},{"name":"SMS, Latin America","status":"degraded"},{"name":"SMS, APAC","status":"degraded"},{"name":"MMS, APAC","status":"degraded"},{"name":"Lookup Line Type Intelligence [Legacy API]","status":"degraded"}],"probe":{"state":"up","target":"API edge","statusCode":401,"latencyMs":159,"checkedAt":"2026-10-10T05:59:50.003Z","since":"2026-10-10T01:24:14.799Z"},"source":{"type":"statuspage","url":"https://status.twilio.com"},"page":"https://upbutler.com/status/twilio","checkedAt":"2026-10-10T05:59:50.003Z","updatedAt":"2026-10-10T05:51:29.638Z"},"service":{"slug":"twilio","name":"Twilio","category":"comms","categoryLabel":"Messaging and realtime","blurb":"SMS, voice, WhatsApp and Verify. 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Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available."},{"id":"6vzm9lngb3cq","kind":"incident","title":"SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China","url":"https://status.twilio.com/incidents/6vzm9lngb3cq","status":"monitoring","impact":"minor","startedAt":"2026-10-09T06:42:55.484Z","resolvedAt":null,"durationMinutes":null,"components":["SMS, APAC"],"lastUpdate":"We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally."},{"id":"8jy0g7q5xkfb","kind":"incident","title":"SMS Delivery Delays from Twilio to Brisanet Brazil","url":"https://status.twilio.com/incidents/8jy0g7q5xkfb","status":"identified","impact":"minor","startedAt":"2026-10-07T14:02:53.565Z","resolvedAt":null,"durationMinutes":null,"components":["SMS, Latin America"],"lastUpdate":"Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available."},{"id":"2t7rjq883wd2","kind":"incident","title":"SMS Delivery Delays and Failures from Twilio to Movistar El Salvador","url":"https://status.twilio.com/incidents/2t7rjq883wd2","status":"identified","impact":"minor","startedAt":"2026-10-06T20:59:13.305Z","resolvedAt":null,"durationMinutes":null,"components":["SMS, Latin America"],"lastUpdate":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available."},{"id":"8fb8c6rgzsfq","kind":"incident","title":"MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States","url":"https://status.twilio.com/incidents/8fb8c6rgzsfq","status":"investigating","impact":"minor","startedAt":"2026-09-26T03:16:51.819Z","resolvedAt":null,"durationMinutes":null,"components":["MMS Long Code, North America"],"lastUpdate":"Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available."},{"id":"s8jpzd7tz8zq","kind":"incident","title":"MMS Delivery Failures From A Subset Of Network Subscribers In Australia To Twilio Australia Phone Numbers","url":"https://status.twilio.com/incidents/s8jpzd7tz8zq","status":"investigating","impact":"minor","startedAt":"2026-09-11T18:08:35.000Z","resolvedAt":null,"durationMinutes":null,"components":["MMS, APAC"],"lastUpdate":"Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available."}],"maintenance":[{"id":"0g8cplt4ybpv","kind":"maintenance","title":"Marketing Campaigns Template Maintenance","url":"https://status.twilio.com/incidents/0g8cplt4ybpv","status":"scheduled","impact":"maintenance","startedAt":"2026-10-10T23:00:00.000Z","resolvedAt":null,"durationMinutes":null,"components":["SendGrid Marketing Campaigns"],"lastUpdate":"To improve the reliability of our Marketing Campaign email templates, we are performing an emergency maintenance on our infrastructure on October 10, 2026 from 16:00 to 19:00 PDT. We do not expect any customer impact. In the unlikely event of an issue, customers may briefly be unable to save Marketing Campaigns templates. This does not impact mail send. Thank you for your patience during this maintenance."},{"id":"rz8j8cqny2j9","kind":"maintenance","title":"United Kingdom Account Security Carrier Partner Maintenance - Three","url":"https://status.twilio.com/incidents/rz8j8cqny2j9","status":"scheduled","impact":"maintenance","startedAt":"2026-10-10T21:00:00.000Z","resolvedAt":null,"durationMinutes":null,"components":["Verify Silent Network Auth","Lookup Identity Match","Lookup SIM Swap","Legacy Identity MatchAndAttributes"],"lastUpdate":"Our carrier partner Three United Kingdom is conducting a planned maintenance from 10 October 2026 at 14:00 PDT until 11 October 2026 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers. Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes"},{"id":"sslqx20spqwm","kind":"maintenance","title":"Romania SMS Carrier Maintenance - Orange","url":"https://status.twilio.com/incidents/sslqx20spqwm","status":"scheduled","impact":"maintenance","startedAt":"2026-10-10T20:30:00.000Z","resolvedAt":null,"durationMinutes":null,"components":["SMS, Europe"],"lastUpdate":"The Orange network in Romania is conducting a planned maintenance from 10 October 2026 at 13:30 PDT until 10 October 2026 at 13:31 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Orange Romania handsets."}],"history":[{"id":"7vf76ryb2v04","kind":"incident","title":"Elevated Errors Affecting Sip Domain Configuration","url":"https://status.twilio.com/incidents/7vf76ryb2v04","status":"resolved","impact":"none","startedAt":"2026-10-10T05:08:00.464Z","resolvedAt":"2026-10-10T05:40:51.850Z","durationMinutes":33,"components":["Origination US1","SIP Interface US1","Termination US1"],"lastUpdate":"Between 9:37 PM and 9:47 PM PDT, we experienced a service degradation affecting SIP services due to an outage with a critical downstream provider. During this 10-minute window, customers may have experienced issues with incoming SIP request authentication, as well as an inability to modify SIP Trunk and SIP Domain configurations. The downstream issue has been resolved, and all SIP operations and configuration management functions are now operating normally."},{"id":"5l20hbzp2k8m","kind":"incident","title":"SMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States","url":"https://status.twilio.com/incidents/5l20hbzp2k8m","status":"resolved","impact":"minor","startedAt":"2026-10-09T12:59:36.278Z","resolvedAt":"2026-10-09T15:50:33.196Z","durationMinutes":171,"components":["SMS Short Code, North America"],"lastUpdate":"The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States is operating normally."},{"id":"qxsvc7lqqx4n","kind":"incident","title":"SMS Delivery Delays from Twilio Alphanumeric Sender Type to Telenor Norway","url":"https://status.twilio.com/incidents/qxsvc7lqqx4n","status":"resolved","impact":"minor","startedAt":"2026-10-09T12:39:23.931Z","resolvedAt":"2026-10-09T16:40:48.832Z","durationMinutes":241,"components":["SMS, Europe"],"lastUpdate":"The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway is operating normally."},{"id":"rxz39khk1dh0","kind":"incident","title":"SMS Delivery Delays from Twilio to TIM and Noverca Italia Srl Italy","url":"https://status.twilio.com/incidents/rxz39khk1dh0","status":"resolved","impact":"minor","startedAt":"2026-10-09T10:46:46.079Z","resolvedAt":"2026-10-09T15:27:12.415Z","durationMinutes":280,"components":["SMS, Europe"],"lastUpdate":"The incident has been resolved and SMS delivery from Twilio to TIM and Noverca Italia Srl network subscribers in Italy is operating normally."},{"id":"909wjpr90t63","kind":"incident","title":"SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Moov Côte d'Ivoire","url":"https://status.twilio.com/incidents/909wjpr90t63","status":"resolved","impact":"minor","startedAt":"2026-10-08T21:15:51.109Z","resolvedAt":"2026-10-09T00:03:52.175Z","durationMinutes":168,"components":["SMS, Middle East & Africa"],"lastUpdate":"The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire is operating normally."},{"id":"yn67bt4txhw7","kind":"incident","title":"SMS Delivery Delays from Twilio to Verizon United States","url":"https://status.twilio.com/incidents/yn67bt4txhw7","status":"resolved","impact":"minor","startedAt":"2026-10-08T19:47:52.564Z","resolvedAt":"2026-10-09T04:21:08.353Z","durationMinutes":513,"components":["SMS Short Code, North America","SMS Toll-Free, North America"],"lastUpdate":"The incident has been resolved and SMS delivery from Twilio to Verizon network subscribers in the United States is operating normally."},{"id":"4ljh1k0qvbx2","kind":"incident","title":"Voice Call Failures from a Subset of Twilio Phone Numbers to Norway","url":"https://status.twilio.com/incidents/4ljh1k0qvbx2","status":"resolved","impact":"minor","startedAt":"2026-10-08T15:15:23.005Z","resolvedAt":"2026-10-08T20:29:47.097Z","durationMinutes":314,"components":["Voice, Europe"],"lastUpdate":"The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway are operating normally."},{"id":"k7cd8ydy2ffm","kind":"incident","title":"Twilio SMS Delivery Issues","url":"https://status.twilio.com/incidents/k7cd8ydy2ffm","status":"resolved","impact":"minor","startedAt":"2026-10-08T03:08:31.711Z","resolvedAt":"2026-10-08T09:35:46.471Z","durationMinutes":387,"components":["Verify","SMS"],"lastUpdate":"Twilio Verify and Programmable SMS delivery have fully recovered, and all impacted services are back to normal performance. This incident is now resolved. Thank you for your patience!"},{"id":"bqsmmtf7xm9h","kind":"incident","title":"SMS and MMS Delivery Receipt Delays from Twilio to AT&T United States","url":"https://status.twilio.com/incidents/bqsmmtf7xm9h","status":"resolved","impact":"minor","startedAt":"2026-10-07T15:09:08.213Z","resolvedAt":"2026-10-07T22:33:41.059Z","durationMinutes":445,"components":["SMS Long Code, North America","MMS Long Code, North America","SMS Short Code, North America","SMS Toll-Free, North America","MMS Short Code, North America","MMS Toll-Free, North America"],"lastUpdate":"The incident has been resolved and SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States are operating normally."},{"id":"bnrwk0hwv22m","kind":"incident","title":"SMS Delivery Delays from Twilio to Brisanet Brazil","url":"https://status.twilio.com/incidents/bnrwk0hwv22m","status":"resolved","impact":"minor","startedAt":"2026-10-07T12:04:20.666Z","resolvedAt":"2026-10-07T13:02:39.637Z","durationMinutes":58,"components":["SMS, Latin America"],"lastUpdate":"The incident has been resolved and SMS delivery from Twilio to Brisanet network subscribers in Brazil is operating normally."},{"id":"cq7gctl1695v","kind":"incident","title":"SMS and MMS Delivery Delays and Delivery Receipt Delays between Twilio and AT&T in the United States","url":"https://status.twilio.com/incidents/cq7gctl1695v","status":"resolved","impact":"minor","startedAt":"2026-10-07T06:19:57.125Z","resolvedAt":"2026-10-07T12:16:24.189Z","durationMinutes":356,"components":["SMS Long Code, North America","MMS Long Code, North America","SMS Short Code, North America","MMS Short Code, North America","MMS Toll-Free, North America","SMS Toll-Free, North America"],"lastUpdate":"The incident has been resolved and SMS and MMS delivery between Twilio and AT&T network subscribers in the United States are operating normally."},{"id":"hxchcc4q4r6x","kind":"incident","title":"SMS Delivery Delays from Twilio to O! 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This incident has been resolved."},{"id":"ygqtjb454xpm","kind":"incident","title":"SMS Delivery Delays from Twilio to MTN Nigeria","url":"https://status.twilio.com/incidents/ygqtjb454xpm","status":"resolved","impact":"minor","startedAt":"2026-10-06T13:38:46.933Z","resolvedAt":"2026-10-07T04:08:36.830Z","durationMinutes":870,"components":["SMS, Middle East & Africa"],"lastUpdate":"The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally."},{"id":"v8xfyv2kjgpb","kind":"incident","title":"SMS Delivery Delays and Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan","url":"https://status.twilio.com/incidents/v8xfyv2kjgpb","status":"resolved","impact":"minor","startedAt":"2026-10-06T09:33:21.256Z","resolvedAt":"2026-10-06T15:02:08.100Z","durationMinutes":329,"components":["SMS, APAC"],"lastUpdate":"The incident has been resolved and SMS delivery and delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan are operating normally."},{"id":"5n21f7ycd8bd","kind":"incident","title":"SMS Delivery Delays from Twilio to Rain South Africa and Orange Niger","url":"https://status.twilio.com/incidents/5n21f7ycd8bd","status":"resolved","impact":"minor","startedAt":"2026-10-06T08:21:45.772Z","resolvedAt":"2026-10-06T10:52:45.999Z","durationMinutes":151,"components":["SMS, Middle East & Africa"],"lastUpdate":"The incident has been resolved and SMS delivery from Twilio to Rain network subscribers in South Africa and Orange network subscribers in Niger is operating normally."},{"id":"55mlhqqdd035","kind":"incident","title":"MMS Delivery Failures from a Subset of Twilio Short Codes to Verizon and T-Mobile United States","url":"https://status.twilio.com/incidents/55mlhqqdd035","status":"resolved","impact":"minor","startedAt":"2026-10-06T06:28:24.751Z","resolvedAt":"2026-10-06T09:49:03.534Z","durationMinutes":201,"components":["MMS Short Code, North America"],"lastUpdate":"The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States is operating normally."},{"id":"r6s1x4fxlcvh","kind":"incident","title":"SMS Delivery Failures from Twilio to Orange Guinea","url":"https://status.twilio.com/incidents/r6s1x4fxlcvh","status":"resolved","impact":"minor","startedAt":"2026-10-06T02:04:23.847Z","resolvedAt":"2026-10-06T05:07:42.827Z","durationMinutes":183,"components":["SMS, Middle East & Africa"],"lastUpdate":"The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Guinea is operating normally."}],"stats":{"windowDays":90,"incidents":18,"majorIncidents":0,"medianMinutes":280,"longestMinutes":870,"trackedSince":"2026-10-10T01:26:34.801Z"},"links":{"page":"https://upbutler.com/status/twilio","json":"https://upbutler.com/status/twilio.json","verdict":"https://upbutler.com/status/twilio/status.agent.json","official":"https://status.twilio.com","mcp":"https://upbutler.com/mcp/public"},"related":[{"service":"slack","name":"Slack","status":"degraded","verdict":"proceed","url":"https://upbutler.com/status/slack"},{"service":"discord","name":"Discord","status":"operational","verdict":"proceed","url":"https://upbutler.com/status/discord"},{"service":"livekit","name":"LiveKit","status":"operational","verdict":"proceed","url":"https://upbutler.com/status/livekit"}]}