{"verdict":{"schema":"upbutler.upstream-status/v1","service":"vonage","name":"Vonage","verdict":"proceed","status":"degraded","reason":"China SMS - Delivery degradation of Pre-Registered brands","retryAfterSec":null,"caveat":"degraded","incident":{"title":"China SMS - Delivery degradation of Pre-Registered brands","url":"https://vonageapi.statuspage.io/incidents/scq7gpq29w1l","startedAt":"2026-09-24T10:53:09.216Z","impact":"minor"},"components":[{"name":"SMS APAC","status":"degraded"}],"probe":null,"source":{"type":"statuspage","url":"https://vonageapi.statuspage.io"},"page":"https://upbutler.com/status/vonage","checkedAt":"2026-10-10T08:08:19.311Z","updatedAt":"2026-10-10T06:11:17.014Z"},"service":{"slug":"vonage","name":"Vonage","category":"comms","categoryLabel":"Messaging and realtime","blurb":"SMS, voice, verify and video APIs (formerly 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We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com"}],"maintenance":[{"id":"c9dhkcfl3pws","kind":"maintenance","title":"Malaysia SMS - Planned maintenance affecting SMS for CelcomDigi","url":"https://vonageapi.statuspage.io/incidents/c9dhkcfl3pws","status":"scheduled","impact":"maintenance","startedAt":"2026-10-12T18:00:00.000Z","resolvedAt":null,"durationMinutes":null,"components":["SMS APAC"],"lastUpdate":"On 12-October-2026 between 18:00 UTC and 22:00 UTC, the operator CelcomDigi will be performing maintenance on their SMS platform for local/domestic & International traffic. Impact: During this period, all MT/MO services may be impacted. If you have any questions, please contact api.support.vonage.com"},{"id":"qf2qf87l69hv","kind":"maintenance","title":"Spain Silent Authentication - Planned maintenance impacting Telefonica Spain","url":"https://vonageapi.statuspage.io/incidents/qf2qf87l69hv","status":"scheduled","impact":"maintenance","startedAt":"2026-10-10T23:00:00.000Z","resolvedAt":null,"durationMinutes":null,"components":["Verify SilentAuth Europe"],"lastUpdate":"To ensure platform stability, our upstream partner will conduct maintenance from 10-10-2026 at 23:00 UTC to 11-10-2026 at 05:00 UTC. During this maintenance period, there may be intermittent service interruptions affecting Silent Authentication for the following operators: Telefonica Spain If you have any questions, please contact api.support.vonage.com"},{"id":"0mwynphhfvf5","kind":"maintenance","title":"Malaysia SMS - Planned maintenance impacting U Mobile network","url":"https://vonageapi.statuspage.io/incidents/0mwynphhfvf5","status":"scheduled","impact":"maintenance","startedAt":"2026-10-10T15:00:00.000Z","resolvedAt":null,"durationMinutes":null,"components":["SMS APAC"],"lastUpdate":"On 10-October-2026 between 15:00 UTC and 10-October-2026 20:30 UTC, U Mobile operator will behaving planned downtime on their SMS platform. During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays to subscribers of U Mobile. If you have any questions, please contact api.support.vonage.com"}],"history":[{"id":"4dwykb93vw3f","kind":"incident","title":"Verify API Service restored","url":"https://vonageapi.statuspage.io/incidents/4dwykb93vw3f","status":"resolved","impact":"none","startedAt":"2026-10-10T01:17:00.000Z","resolvedAt":"2026-10-10T01:17:00.000Z","durationMinutes":0,"components":[],"lastUpdate":"Vonage Verify API services have been fully restored following today's service degradation, which began at [2026-10-09 22:10:00] UTC. Full resolution has been confirmed effective [2026-10-09 22:51:00] UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact support@api.vonage.com"},{"id":"hsgr7ynpdqx5","kind":"incident","title":"Video: Issues impacting Media Connection","url":"https://vonageapi.statuspage.io/incidents/hsgr7ynpdqx5","status":"resolved","impact":"none","startedAt":"2026-10-09T11:36:45.346Z","resolvedAt":"2026-10-09T11:36:45.579Z","durationMinutes":0,"components":["Media Connection (Enterprise)"],"lastUpdate":"Vonage services have been fully restored following today's service interruption. A Media Connection server was in an unstable state in the EU (Frankfurt) region from 2026-10-09 at 09:50:54 UTC to 2026-10-09 at 09:51:54 UTC. Some customers may have experienced media connection interruptions during this period. All services have been restored. The faulty instance was automatically detected and removed from rotation. For any additional questions, please contact support at support@api.vonage.com"},{"id":"3ms32qczkk1l","kind":"incident","title":"Italy SMS - Delivery degradation towards Telekom Italia Network","url":"https://vonageapi.statuspage.io/incidents/3ms32qczkk1l","status":"resolved","impact":"minor","startedAt":"2026-10-09T09:49:37.093Z","resolvedAt":"2026-10-09T13:30:21.988Z","durationMinutes":221,"components":["SMS Europe"],"lastUpdate":"This incident has been resolved."},{"id":"zcbqqkzttdnp","kind":"incident","title":"USA SMS - Delivery degradation affecting SMS messages sent towards Verizon network","url":"https://vonageapi.statuspage.io/incidents/zcbqqkzttdnp","status":"resolved","impact":"minor","startedAt":"2026-10-08T20:07:54.512Z","resolvedAt":"2026-10-09T02:47:46.420Z","durationMinutes":400,"components":["SMS North America"],"lastUpdate":"This incident has been resolved."},{"id":"dh7hqmzm9479","kind":"incident","title":"France Silent Authentication - Service degradation affecting Bouygues Telecom","url":"https://vonageapi.statuspage.io/incidents/dh7hqmzm9479","status":"resolved","impact":"minor","startedAt":"2026-10-08T08:46:13.501Z","resolvedAt":"2026-10-09T10:47:34.528Z","durationMinutes":1561,"components":["Verify SilentAuth Europe"],"lastUpdate":"This incident has been resolved."},{"id":"pwk5149qvk4k","kind":"incident","title":"Video API - Media Session Service Degradation in EU West-1 Region","url":"https://vonageapi.statuspage.io/incidents/pwk5149qvk4k","status":"resolved","impact":"none","startedAt":"2026-10-08T02:17:00.000Z","resolvedAt":"2026-10-08T02:17:00.000Z","durationMinutes":0,"components":[],"lastUpdate":"Vonage services have been fully restored following today's service degradation on Video API Media Session, which began at Oct 8th, 02:17:38 UTC. Full resolution has been confirmed effective 02:20:38 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com."},{"id":"1dv68t3msw27","kind":"incident","title":"USA MMS - Delivery degradation affecting MMS traffic towards AT&T operator","url":"https://vonageapi.statuspage.io/incidents/1dv68t3msw27","status":"resolved","impact":"minor","startedAt":"2026-10-07T16:31:34.860Z","resolvedAt":"2026-10-07T22:48:03.957Z","durationMinutes":376,"components":["MMS North America"],"lastUpdate":"This incident has been resolved."},{"id":"bm4mhvv1rgh4","kind":"incident","title":"USA SMS & MMS - Delivery degradation affecting TFN & 10DLC traffic towards AT&T operator","url":"https://vonageapi.statuspage.io/incidents/bm4mhvv1rgh4","status":"resolved","impact":"minor","startedAt":"2026-10-07T05:59:16.000Z","resolvedAt":"2026-10-07T10:53:46.585Z","durationMinutes":295,"components":["SMS North America","MMS North America"],"lastUpdate":"This incident has been resolved."},{"id":"psr30r90x6kf","kind":"incident","title":"Germany SMS - Delivery degradation towards 1&1 Germany","url":"https://vonageapi.statuspage.io/incidents/psr30r90x6kf","status":"resolved","impact":"minor","startedAt":"2026-10-06T23:00:33.588Z","resolvedAt":"2026-10-07T01:38:18.246Z","durationMinutes":158,"components":["SMS Europe"],"lastUpdate":"This incident has been resolved."},{"id":"ss29rtvvpzjq","kind":"incident","title":"Nigeria SMS - Delivery Degradation affecting MTN Nigeria Network","url":"https://vonageapi.statuspage.io/incidents/ss29rtvvpzjq","status":"resolved","impact":"minor","startedAt":"2026-10-06T14:10:15.201Z","resolvedAt":"2026-10-07T01:29:00.026Z","durationMinutes":679,"components":["SMS Middle East & Africa"],"lastUpdate":"This incident has been resolved."},{"id":"d6yh7995vd33","kind":"incident","title":"Taiwan SMS - Delivery degradation of Domestic Pre-Registered Brands","url":"https://vonageapi.statuspage.io/incidents/d6yh7995vd33","status":"resolved","impact":"minor","startedAt":"2026-10-06T08:42:11.209Z","resolvedAt":"2026-10-06T13:21:35.469Z","durationMinutes":279,"components":["SMS APAC"],"lastUpdate":"This incident has been resolved."},{"id":"13m9lhlbtnl4","kind":"incident","title":"Video API Service Issue — US West Region","url":"https://vonageapi.statuspage.io/incidents/13m9lhlbtnl4","status":"resolved","impact":"none","startedAt":"2026-10-03T04:56:58.464Z","resolvedAt":"2026-10-03T04:56:58.527Z","durationMinutes":0,"components":["Session Connection"],"lastUpdate":"Video API server was in an unstable state in the US West (us-west-2) region from 2026-10-03 at 02:52 UTC to 2026-10-03 at 02:58 UTC. Some customers may have experienced Video API request failures during this period if they ran across this server. All services have been restored. The faulty instance was detected and removed from rotation. If you have any questions, please contact api.support.vonage.com."},{"id":"gc55f0f8y1sg","kind":"incident","title":"USA SMS - Delivery Degradation affecting T-mobile Network through a subset of 10DLC numbers","url":"https://vonageapi.statuspage.io/incidents/gc55f0f8y1sg","status":"resolved","impact":"minor","startedAt":"2026-10-01T09:10:37.003Z","resolvedAt":"2026-10-01T15:26:16.849Z","durationMinutes":376,"components":["SMS North America"],"lastUpdate":"This incident has been resolved."},{"id":"x1xgt4lrhsz1","kind":"incident","title":"Spain SMS - Delivery Degradation affecting DiGi Spain Network (21422)","url":"https://vonageapi.statuspage.io/incidents/x1xgt4lrhsz1","status":"resolved","impact":"minor","startedAt":"2026-10-01T08:59:42.440Z","resolvedAt":"2026-10-01T11:26:11.423Z","durationMinutes":146,"components":["SMS Europe"],"lastUpdate":"This incident has been resolved."},{"id":"5y6l2c6g4k3t","kind":"incident","title":"Service Issue (Billing) in Platform","url":"https://vonageapi.statuspage.io/incidents/5y6l2c6g4k3t","status":"resolved","impact":"none","startedAt":"2026-09-30T20:22:58.451Z","resolvedAt":"2026-09-30T20:22:58.543Z","durationMinutes":0,"components":["Payments & Billing"],"lastUpdate":"We recently identified an issue affecting account balance updates for a subset of customers using Vonage Virtual Numbers. During the period 1-25 September 2026, some usage charges for Vonage Virtual Numbers subscriptions were not reflected in account balances as expected. All affected account balances have now been corrected to accurately reflect usage during the impacted period. If you have any questions, please contact api.support.vonage.com"},{"id":"9hmdb625d0g4","kind":"incident","title":"Advanced Machine Detection Issues","url":"https://vonageapi.statuspage.io/incidents/9hmdb625d0g4","status":"resolved","impact":"none","startedAt":"2026-09-30T12:39:55.203Z","resolvedAt":"2026-09-30T12:39:55.277Z","durationMinutes":0,"components":["Advanced Machine Detection"],"lastUpdate":"We identified an issue affecting our Advanced Machine Detection product. The issue has been resolved, and we are continuing to monitor the service for any additional impact. Impact period Start: 11:21 UTC End: 12:24 UTC Duration: 1 hour 3 minutes We apologize for any inconvenience this may have caused. If you have any questions or require further assistance, please contact Vonage Support at https://api.support.vonage.com/hc/en-us."},{"id":"bbwhgx9cm3hm","kind":"incident","title":"Voice API - WebRTC Service Degradation | APAC Region","url":"https://vonageapi.statuspage.io/incidents/bbwhgx9cm3hm","status":"resolved","impact":"minor","startedAt":"2026-09-30T04:59:14.149Z","resolvedAt":"2026-09-30T09:38:56.469Z","durationMinutes":280,"components":["Voice WebRTC"],"lastUpdate":"Vonage services have been fully restored following today’s service interruption, which began at 2026-09-30 04:18 UTC. Full resolution has been confirmed effective 04:40 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com."},{"id":"8lrh1y8jth2v","kind":"incident","title":"USA SMS - Delivery degradation affecting Short Code traffic towards AT&T operator","url":"https://vonageapi.statuspage.io/incidents/8lrh1y8jth2v","status":"resolved","impact":"minor","startedAt":"2026-09-29T13:03:43.493Z","resolvedAt":"2026-09-29T17:34:08.917Z","durationMinutes":270,"components":["SMS North America"],"lastUpdate":"This incident has been resolved."},{"id":"m6lpnx74v8zb","kind":"incident","title":"Issues impacting Customer Dashboard Aggregations for Verify v2","url":"https://vonageapi.statuspage.io/incidents/m6lpnx74v8zb","status":"resolved","impact":"minor","startedAt":"2026-09-29T00:08:29.109Z","resolvedAt":"2026-09-29T01:15:56.257Z","durationMinutes":67,"components":["Reporting & Data"],"lastUpdate":"Vonage services have been fully restored following today's service interruption, which began at 2026-09-28 21:00 UTC. Full resolution has been confirmed effective 2026-09-29 00:53 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com"},{"id":"zbvxypy6vkch","kind":"incident","title":"Sweden and Lithuania Voice - Degradation impacting Calls towards all networks affecting subset of Vonage Long Virtual Numbers","url":"https://vonageapi.statuspage.io/incidents/zbvxypy6vkch","status":"resolved","impact":"minor","startedAt":"2026-09-28T16:06:27.000Z","resolvedAt":"2026-10-07T17:08:44.469Z","durationMinutes":13022,"components":["SMS Europe","Voice Europe"],"lastUpdate":"We have worked with our carrier partner to identify workaround measures for the degradation impacting voice calls towards all networks affecting a subset of Vonage Sweden and Lithuania Long Virtual Numbers (LVNs), and we are working with each impacted customer on next steps. Please note that you can use an international number as an alternative to place calls to these destinations. SMS services have remained fully functional and unaffected throughout this incident. If you have any questions or…"},{"id":"q26r27dhb96g","kind":"incident","title":"Sweden SMS & Voice - Degradation call and sms towards all network affecting Long Virtual Numbers","url":"https://vonageapi.statuspage.io/incidents/q26r27dhb96g","status":"resolved","impact":"none","startedAt":"2026-09-28T15:30:48.360Z","resolvedAt":"2026-09-28T15:30:48.360Z","durationMinutes":0,"components":[],"lastUpdate":"Please be informed that there is service degradation for inbound and outbound SMS and Voice towards all network affecting Sweden long virtual numbers. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. 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